privacy policy
TYHM understands the importance of personal information to you. We will do our utmost to protect the security and reliability of your personal information, prevent illegal collection, use, and sharing, and ensure your rights to be informed and in control as required by law. The “TYHM Privacy Policy” (hereinafter referred to as “this Policy”) aims to help you understand the scope, purpose, and manner in which we collect, use, and share your personal information, your control over your personal information, the appropriate procedures we have in place to protect your personal information, and how to contact us.
This Policy is an integral part of the TYHM user registration agreement. By registering as a member, making a purchase, or using our products and/or services, you indicate your acceptance of this Policy. Please carefully read and understand this Policy before registering as a member, making a purchase, or using our products and/or services. Your confirmation/agreement of this Policy by ticking the box indicates your acceptance of all the terms of this Policy.
In this Policy, references to “TYHM,” “we,” or “our” refer to TYHM (Huizhou) Co., Ltd., registered address: Dongjiang Xuefu, Huizhou, Guangdong, China.
TYHM official channels refer to physical stores, online stores (including the official website TYHMONE.COM, hereinafter referred to as the “official website”), providing Decathlon products and/or services.
This Policy applies to the collection, use, storage, and sharing of your personal information through all TYHM official channels.
If you have any questions, opinions, suggestions, concerns, complaints, or reports regarding the content of this Policy or how we handle your personal information, you can seek advice or assistance from TYHM through the contact information provided at the end of this Policy (Article 11).
(I) We collect your personal information in several different ways:
When you register as a member, use or purchase our products or services, participate in our marketing activities, or contact us, you may actively provide personal information to us or our agents; or, through the system permissions you allow, we may collect it in an automated system; or, when you use third-party products or services, you may allow or authorize a third party to transfer your personal information to us; or, we collect and use your public personal information without your permission in a manner permitted by laws and regulations. In order to facilitate your review and unified management of your order information, you agree that we will use the personal information you provide when paying for automatic matching and identification of existing member accounts, that is, automatically synchronize your information to your member account.
(II) The scope of information we collect mainly includes:
When you register as a member, use or purchase our products or services, participate in our marketing activities, or contact or interact with our staff through TYHM official channels, we will collect the following personal information you provide to us or our agents:
(1) Member registration/login function: When you register as a TYHM member, in order to fulfill the online real-name system requirements, we will collect your mobile phone number. You can also choose whether to supplement your avatar, nickname, birthday, email, gender information, sports preferences (not providing it will not affect the use). If you use a third-party account (such as Alipay, Google, email, Apple ID) to register/login to TYHM membership, in order to confirm and record your identity, we may also collect your third-party account user ID, nickname, avatar, login time and IP information.
(2) Online shopping function: If you shop through TYHM official channels, in order to complete the transaction and deliver the product to you, we will collect your consignee name, delivery address, contact number, payment information (payment time, payment amount, payment channel), order information (order number, creation time, completion time, order status), invoice information (if any, if you need to receive electronic invoices, we will also collect your email address), and other information you actively provide (such as your height and weight, personal preferences, and purchase purpose when you purchase products). If you purchase products through TYHM stores on third-party platforms, we will also collect your third-party platform user ID information, delivery information, and order information.
(3) Binding membership card package: If you use the card package function of a third-party platform (PAYPAI) to bind a TYHM membership card, we will collect your mobile phone number and membership card number information, as well as the information you can choose to fill in. In addition, according to the rules of the third-party platform, the third-party platform will use the personal information you leave there to automatically complete the membership card information and share the above information with us. Please read and comply with the third-party authorization agreement.
(4) Customer service and after-sales service functions: In order to process your request and strive to provide the best service, if you contact us using the Whatapp/WeChat/TikTok/Facebook function, we may save your communication records with customer service (communication/voice), order information (if any), the contact information you left, and other information you provided, so as to contact you and help you solve the problem.
(5) E-commerce live broadcast: If you watch the e-commerce live broadcast we conduct, according to relevant regulations, we will retain the live video record. If you participate in the communication by sending barrage or connecting, we will collect your interaction record with our live broadcast.
(6) Participate in our activities: If you choose to participate in the activities or market surveys organized by us, in order to confirm your identity, we will collect your name, membership card number, mobile phone number, and other information you provide. We will recommend personalized event information for you based on your sports preferences. If you sign up for our offline activities, for the safety requirements of the activities, we will collect your ID card, gender, real name (for purchasing insurance), age, height and weight (for purchasing prizes or competition clothing), and other information related to the activities.
(7) TYHM Sports Link: If you use our Decathlon Sports Link applet and participate in sports check-ins or online interactions, we will collect your check-ins and the interactive content you post. We would like to remind you that since the content of sports check-ins and online interactions is publicly released, if it contains personal information, it will bring certain risks to you. Therefore, it is recommended that you carefully consider whether to share or even publicly share relevant information when using our services when checking in and commenting. If the information you publicly release involves the personal information of other natural persons or children, you need to obtain the consent of the natural person or the guardian of the child before publishing.
(8) Foot scanning (only for setting foot size): When you use the foot filling function to select products, your foot length, width, height, shape and other data will be identified, combined with the age, gender, and shoe usage scenario information you provide, to recommend suitable shoe types for you as a purchase reference. If your child uses the foot filling function, please confirm that you fully understand and agree to all the terms of the “TYHM Children’s Privacy Policy” before allowing your child to use it.
Please note that when you provide us with the above information, if it contains the personal information of others, you must obtain the explicit authorization of others.
(1) In order to provide you with the following services, you need to authorize the following device permissions:
Location permission: Help users quickly locate the nearest store, provide nearby circles and nearby activities, and connect to sports equipment Bluetooth;
Read storage/access album: After enabling, users can select photos and/or videos in the album to upload/publish content;
Photography permission: Users can scan and identify products, upload photos, and take avatars;
Read SMS: Send and read mobile phone verification codes to quickly register as members;
Read local phone number: One-click login;
Read mobile phone status: Used to obtain device ID to prevent activity cheating or risk control related to malicious programs.
You have the right to choose whether to enable and you can turn off the above permissions at any time, and we will not refuse to provide you with other service functions. Once you turn off any permission, it means that you have canceled the authorization, and we will no longer continue to collect and use relevant personal information based on the corresponding permission, and we will not be able to provide you with the services corresponding to the permission. However, your decision to turn off the permission will not affect the previous collection and use of information based on your authorization.
When you use third-party products or services, you may allow or authorize a third party to transfer your personal information to us: for example, when you use social media, third-party online stores, or participate in third-party activities, you may allow a third party to provide us with other personal information including but not limited to your user ID, nickname, personal preferences, transaction records, etc.
These third-party networks may have their own privacy policies that explain how they use and share your personal information. Before using these third-party networks, you should read their privacy policies carefully to ensure that you agree with the way they collect and share your personal information.
In the following circumstances, we do not need to obtain your authorization and consent to collect and use your personal information:
(1) related to our performance of obligations stipulated by laws and regulations;
(2) directly related to national security and national defense security;
(3) directly related to public safety, public health, and major public interests;
(4) directly related to criminal investigation, prosecution, trial, and execution of judgments;
(5) for the purpose of safeguarding your or other individuals’ life, property, and other major legitimate rights and interests, but it is difficult to obtain your consent;
(6) the personal information collected is previously disclosed to the public by you;
(7) personal information is collected from legally disclosed information, such as legal news reports, government information disclosure, and other channels;
(8) necessary for signing and performing a contract according to your requirements;
(9) necessary for maintaining the safe and stable operation of the products or services we provide;
(10) other circumstances stipulated by laws and regulations.
You can decide not to provide the above information that requires your permission to collect, or request deletion of any information previously provided. However, if you do this, you may not be able to obtain, use, or purchase our products or services in whole or in part, and it may also affect your experience or accuracy in obtaining, using, or purchasing our products or services, or affect the normal operation of our online platform.
1.We will use the collected personal information in accordance with the provisions of this policy and to realize the functions of our products and/or services.
2.During your use of our products and/or services, unless you refuse us to collect by deleting or using system settings, we will obtain the continued use authorization of the personal information you provide to us through the network platform.
3.After collecting your personal information, we will de-identify the data through technical means, and the de-identified information will not be able to identify the subject. Please understand and agree that in this case we have the right to use the de-identified information; and without disclosing your personal information, we have the right to analyze and commercially utilize the user database. When using your personal information, we will not exceed the scope that is directly or reasonably related to the purpose claimed when collecting your personal information.
4.Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify a specific individual and cannot restore it, or we may conduct de-identified research, statistical analysis and prediction on the collected information to improve the content and layout of the platform, provide product or service support for business decisions, and improve our products and services (including using anonymous data for machine learning or model algorithm training), then the use of such processed data does not require further notification to you and your consent.
5.Marketing Information Delivery Commitment: We are very happy to provide you with the latest news, whether it is our latest product launch, user offers, or upcoming events. You agree that we use your personal information to provide you with information about goods or services (such as marketing communications or events or promotions). To the extent permitted by applicable law, we contact you in a variety of ways, including email, regular mail, SMS, phone, third-party websites and social media platforms. You can refuse us to send you information about goods or services. For details on how to modify your marketing communication preferences, please refer to Articles 3 and 6 below. For details on our marketing and other promotional activities, please refer to the official rules or details posted for each marketing/promotional activity. If you decide that you no longer wish to receive such information, you can unsubscribe from receiving marketing-related communications at any time by following the instructions provided in each such communication. To unsubscribe from marketing communications sent by any medium (including third-party social networks), you can choose to refuse to receive them at any time by following the unsubscribe link provided in our communications or contacting us through the contact information disclosed at the end of this Policy (Article 11). Please note that even if you choose not to receive marketing communications, you will still receive administrative messages from us, such as order or other transaction confirmation information, notifications about your account activities (such as account confirmation, password changes, etc.), and other important non-marketing related announcements. Our ultimate goal is to ensure that you are satisfied with the information you receive from us.
6.Customer Service: We use your personal information for user service purposes, including verifying your identity, responding to and following up on your inquiries, processing, etc. This usually requires the use of certain personal contact information and information about the reason for your inquiry (for example, order-related issues, technical issues, product-related issues, complaints and return visits, user evaluation and follow-up, and other issues that require follow-up feedback, etc.).
7.Personalization (offline and online): With your consent (where required), we use your personal information to (i) analyze your preferences and habits, (ii) anticipate your needs based on our analysis of your profile, (iii) improve and personalize your experience on our websites and applications (apps)/mini programs, (iv) ensure that the content on our websites/applications (apps)/mini programs is optimized for you and your computer or device, (v) provide you with targeted advertising and content, and (vi) allow you to participate in interactive features when you choose to do so. For example, we remember your login ID/email address or display name so that you can quickly log in the next time you visit our website, or so that you can easily retrieve items you have previously placed in your shopping cart. Based on this information, and with your consent (where required), we also show you specific content or promotions tailored to your interests. You can refuse to be shown relevant content and information. Where required by law, if you decide that you no longer wish to receive personalization services, you can opt out at any time by following our online instructions or contacting us using the contact information provided at the end of this Policy (Section 8).
1.To make your visit easier, when you visit Decathlon-related websites or use services provided by TYHM, TYHM may identify you through small data files. This is to help you save the steps of repeatedly entering registration information or help determine the security of your account. These data files may be cookies, which usually contain identifiers, site names, and some numbers and characters.
2.Some services of TYHM can only be achieved by using “Cookies”, but we will not use Cookies for any purpose other than the purposes described in this policy. If your browser or browser add-on service allows, you can modify the degree of acceptance of Cookies or reject Decathlon’s Cookies, but this action may affect your safe access to Decathlon-related websites and use of Decathlon’s services in some cases.
3.Web pages often contain some electronic images (called “single-pixel” GIF files or “web beacons”). Using web beacons can help websites calculate your browsing of web pages or access certain cookies. TYHM will collect information about your web browsing activities through web beacons, such as the address of the page you visit, the address of the reference page you previously visited, the time you stay on the page, your browsing environment, and display settings.
4.We work with advertising networks and other advertising service providers who provide advertising services on behalf of us and other non-affiliated companies on the Internet. Some of these ads are tailored to your interests based on information collected on TYHM websites or non-affiliated websites. If you want to stop receiving these targeted ads, you can set your browser to reject cookies, or select the corresponding options provided by specific applications (Apps)/applets, or adjust the ad tracking settings provided on your device. You can also stop collecting precise location data from your mobile device by accessing your device location service settings.
(I) Sharing
We will not share your personal information with any company, organization, or individual other than TYHM, except in the following circumstances:
1. Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.
2. We may share your personal information with other parties in accordance with laws and regulations or the mandatory requirements of government authorities.
3. Sharing with our affiliates: Your personal information may be shared with TYHM’s affiliates. We would like to remind you that the necessary personal information will be shared with affiliates with your separate consent or other applicable laws, and will be subject to the purposes stated in this policy. If an affiliate wants to change the purpose of processing personal information, it will ask for your authorization again. Our affiliates include but are not limited to TYHM affiliates and branches, agents, franchisees, etc. of the aforementioned companies.
4. Sharing with authorized partners: For the purposes stated in this policy only, some of our services will be provided by authorized partners (such as network technology services, data storage services, network security services, advertising, joint promotions, payments, logistics, network customer service, leisure, fitness and sports activities, and outsourcing services such as law and accounting). With your separate consent or other applicable laws, we may share some of your personal information with partners to provide better customer service and user experience. For example, when you purchase our products online, we must share your personal information with logistics service providers to arrange delivery or arrange for partners to provide services. When you sign up for services provided by merchants or other partners on our platform, partners must obtain your necessary personal information to enable you to use the corresponding event registration, event prize information registration, event fee payment and other functions normally. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share personal information necessary to provide services. Partners have no right to use your personal information for any other purpose and will delete or anonymize it in a timely manner after the above-mentioned purpose of use is achieved.
We will sign strict confidentiality agreements and data security clauses with companies, organizations and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.
(II) Transfer
We will not transfer your personal information to any company, organization or individual other than TYHM, except in the following circumstances:
1. Transfer with explicit consent: We will transfer your personal information to other parties after obtaining your explicit consent.
2. In the event of mergers, acquisitions or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to re-ask for your authorization and consent.
(III) Public Disclosure
We will not disclose your personal information publicly, except in the following circumstances:
1. After obtaining your explicit consent;
2. Disclosure based on law: We may disclose your personal information publicly when required by law, legal procedures, litigation or government authorities.
1.We are committed to protecting the security of your personal information. We have adopted appropriate technical measures and organizational settings, including encryption, to protect your personal information and security, set positions and responsibilities, and conduct regular inspections. We combine physical and information technology security control measures to protect your personal information, including access control, to limit and manage the processing, management, and use of your personal information and data. All of our new activities, products or services are subject to personal information security assessment (if necessary, we can publish the assessment report at the bottom of this page). We conduct access review and security assessment on the information system that stores your personal information, and record the person, time, place, matter and other information of your personal information. We also ensure that our employees receive appropriate training on protecting personal information.
2.Your account has security protection functions, please keep your account and password information properly. TYHM will ensure that your information is not lost, abused or altered to the greatest extent through security measures such as backing up to other servers and encrypting your password. Despite the aforementioned security measures, please also understand that there is no “perfect security measure” on the information network. TYHM cannot promise the complete security of your data and information.
3.In the unfortunate event of a personal information security incident, we will promptly inform you of the following in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and your remedial measures. We will promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc. When it is difficult to inform the personal information subject one by one, we will take reasonable and effective means to issue an announcement. At the same time, we will also report the disposal of the personal information security incident in accordance with the law in accordance with the requirements of the regulatory authorities.
4.The main purpose of our storage of your personal information is to meet the purposes of personal information collection and use listed in this policy, and also to realize your right to control and right to know. If the laws applicable to us have clear provisions on the period for us to store your personal information, we will comply with such provisions. If the law does not clearly stipulate, we will store your personal information until:
(1) the purpose of our collection and use of your personal information is fully achieved;
(2) you stop using our products or services;
(3) you explicitly request us to delete your personal information.
After the personal information is stored for an expiration date, we will delete, anonymize it, or use other methods prescribed by law.
(一)访问、更改和删除您的个人信息
1.您有权访问、更正、删除您的个人信息或撤回您的授权同意,法律法规规定的例外情况除外。您可以访问、更正TYHM保留的您的个人信息(如姓名、联系方式等)。要访问您的个人信息,只需使用您的用户ID和密码登录您的个人账户即可。然后,您可以编辑和删除账户信息中的个人信息。
2.为了方便您查询、更改个人信息,TYHM客户关系中心的工作人员将根据您的请求或授权查询、更改您的个人信息。
(二)注销账户
1.You can contact us at any time through the contact information disclosed at the end of this policy, and we will process your request within 15 working days.
2.After canceling your account, we will stop providing you with products or services and delete your personal information according to your request, except as otherwise provided by laws and regulations.
(III) Respond to your request
After receiving your request, we will verify your identity. If the person making the request is not you, and you do not provide evidence to prove it, or we cannot verify that the person is making the request on your behalf, the request may be reasonably rejected. Please note that any identification information provided to us will only be processed in accordance with and to the extent permitted by applicable law.
1.For your reasonable request, we will accept your request and process it within 15 working days. In principle, we do not charge any fees, unless your request is repeated many times and exceeds reasonable limits, in which case we will charge a certain cost fee depending on the circumstances. We may reject requests that are unreasonably repeated, require too many technical means (for example, the need to develop a new system or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are extremely impractical. In the following circumstances, we will not be able to respond to your request in accordance with laws and regulations:
(1) related to the performance of the obligations of the personal information controller as required by laws and regulations;
(2) directly related to national security and national defense security;
(3) directly related to public security, public health, and major public interests;
(4) directly related to criminal investigation, prosecution, trial, and execution of judgments;
(5) there is sufficient evidence that you have subjective malice or abuse of rights;
(6) responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(7) involving commercial secrets.
1.Our products or services are not targeted at minors (under 14 years old). We will not collect any personal information of minors without the consent of their parents or guardians. Some special products or services may collect children’s personal information. The scope, purpose and method of our collection, use and sharing of children’s personal information are detailed in the Decathlon Children’s Privacy Policy.
2.If you are a minor, please do not try to register as our member or provide us with any of your personal information in other ways. If you are a minor, but you voluntarily and must use our products or services, please make sure your guardian read this policy carefully, and use our products or services and provide us with personal information with the consent of your guardian.
3.For the collection of minors’ personal information with parental consent, we will only use or disclose this information when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect minors.
4.Although local laws and customs have different definitions of minors, we regard anyone under the age of 18 as a minor.
5.If we find that we have collected personal information of minors without obtaining verifiable parental consent in advance, we will try to delete the relevant data as soon as possible.
1.If you have any questions, comments, suggestions, concerns, complaints or reports about the content of this policy or how we handle your personal information, please contact us as follows:
Contact email: TY.minotaur@gmail.com
We will respond to your request in a timely manner and handle your request in accordance with this policy and laws and regulations.
After communicating with us, if you are not satisfied with our response, you can contact the relevant industry associations, competent authorities for complaints or mediation, or file a lawsuit with a court with jurisdiction in accordance with applicable laws.